Portsmouth Loyalty

Help Centre

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Common FAQ's

How can I check my points balance?
Either online at www.port.ac.uk/loyalty or by presenting your card to any reader connected to a Till.

How do I change my Email Address?
To change your registered Email address (The Email address you use to login to this site with) simply go to your 'Account Details' screen and expand the 'Contact' panel. Within this panel you will find a section titled 'Change your Email Address'; f

How do I spend points?
By presenting your card before you pay you will be asked if you would like to spend your points/vouchers towards you transaction.

Are my points safe?
Only you can use your card as the till operators will check that the card belongs to you.

How do I reset my Password?
To reset your password go to your Account Details screen, scroll down to the Password section where you will find three fields; Current Password, New Password and Confirm New Password. Fill each of these fields with their required values and hit the

How do I add a new Account Card to my account?
If you haven’t reached your Account Card limit you can add a new Account Card from the Account Cards screen using the 'Add a New Card' panel.

Can other people add points to my card?
No, unless they allow you to collect the points during the transaction.

Are there any set-up fees?
No, the points are added to your current Staff/Student card ready to spend.

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Help Centre